information and faq


My Order & Shipping


Do you ship to PO boxes?

No, we don't. And if you fill this in as address and we ship it, your right of a refund will disappear!

What is your order process?

  • Upon completing your payment details during the checkout process, you should shortly receive a confirmation notice at the provided email address. A shipping confirmation email should follow after 1 business day. Email the customer service team on meistr.official@gmail.com if further assistance is required at any point.

What is your return policy?

  • If you find yourself unsatisfied with your product, you are entitled to request a refund/return within 7 days after receiving the product. There must be no signs of misuse, abuse, or use. Once we received the product you returned, you will get a full refund minus the shipping costs, unless you got a faulty product delivered. For more information or questions, please contact us at meistr.official@gmail.com. If you haven't received your order, we will do everything to provide you with a new set of product asap!

Is shipping free? And do you ship worldwide?

  • Yes, and yes! We offer free shipping on any order, no matter what the shipping destination is. We Ship worldwide, to make sure everyone is given the oppurtunity to shop in our online store! 
  1. Shipping time within The Netherlands: 1-2 workdays
  2. Shipping within Europe: 2-8 workdays
  3. Shipping worldwide: can take up to 15 days

Do you provide the customers with tracking codes?

  • Yes we do, but only with domestic shipping, because otherwise it would be around €25 per order for just the shipping. If you really want one, you can always send an email to info@meistr.co.uk and you will get one, but you pay for it yourself.

Our Products


Why are most of your products pre-order?

  • Most of our products are pre-order, because most of the products are just added to the collection. We already ordered the products and tested the quality, but the big numbers are yet to arrive. This is how it works:
  1. You order a pre-order product
  2. We receive your order, and check if the product is already ordered by us, if not, we order it anyway.
  3. It can take a week, or a month for the product to arrive, the shipping time is very unpredictable, because it are quite large orders, which are often being held up at the customs
  4. We receive the product after a while, and then  we immediately ship it out, you will receive a confirmation by mail
  5. We do our very best to get the product to you as fast as possible!

How are your timepieces designed?

  • We carefully select and source only the most compelling, sophisticated and luxurious timepieces from watchmakers across the globe, all fit to match our strict criteria of aesthetics, class and design to go with an appealing price tag too!

How come your timepieces are so affordable?

  • We are unlike any other company. We do sell some of the same watches as similar company's (Lordtimepieces, Dappertime), but if you compare us with them, you will immediately notice the difference; the price. This really sets us aside from similar companies. We sell watches and other accessories for low prices, but that is definitely not at the expense of the quality of our watches.. All of our products are carrefully select from worldwide watchmakers. We are not here to rip you off, we are here to serve you. Quality does not have to come with a gigantic price tag, and that is what we are here for.

How do I wind my timepiece properly?

  • Our self winding timepieces are designed to gain power from the natural movements of the wrist on the person who is wearing the watch, so manually winding it every day is unnecessary and you also do not need a battery. You do have to wind it to get its power started, and winding is also required when the watch gets low on power due to not being used for a period of time. Wind an automatic watch by turning the crown enough to jump start the power source, and then allowing the self winding mechanism to work by simply wearing the timepiece!

Are your timepieces water resistant?

  • Indeed they are! All of our pieces are 3ATM Water Resistant. This level of protection will easily withstand splashes or brief immersion in water, or getting caught in the rain. However, they are not sufficiently resistant for swimming, diving or bathing.

My watch has stopped working!

  • Do not worry! For a self-winding watch to function properly, the mainspring must build up a sufficient power reserve. Many people are unaware that a self-winding watch needs to be wound first manually before it will run automatically. This is called the initiation process. Without the initiation process, the watch will never operate properly or consistently. To initiate the power reserve, the watch must be wound manually. Turn the winding crown at the 3 o’clock position, in a clockwise direction for about 20 revolutions. This start up wind is usually sufficient for most automatic watches.

Contacting Us


How long will it take to get a response?

  • Customer satisfaction is of enormous importance to us. Normally you will receive a reply short after (1-3h) you sent your message. We will do our best to reply to you within the day you send your email, and no longer than 24 hours.

How can I share a photo of my new accessory?


Free Worldwide shipping!

Happy or it's replaced!

Quick support!

 


free worldwide shipping


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